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The Problem
Lacked a long-range, integrated transition plan to guide technology and service modernization in support of SORTA’s evolution into an end-to-end regional mobility provider.
The Solution
A comprehensive evaluation of emerging technologies and service models across fixed-route, paratransit, microtransit, fare payment, and customer information services, resulting in a phased, implementation-ready technology roadmap.
The Outcome
A clear, phased roadmap that enables integrated service delivery, near-term system improvements, and long-term evolution into an end-to-end regional mobility provider.
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