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The Problem
Inconsistent and unclear transfer policies between agencies hinders regional transit travel and creates an inconsistent experience for riders.
Agencies are unsure how to implement a regional pass and how to handle reconciliation between agencies.
The Solution
Evaluate fare structures across six EZfare agencies and model the feasibility of a coordinated regional fare system, supported by agency interviews, fare data analysis, peer review, and rider survey research.
The Outcome
Actionable recommendations for regional fare products, reconciliation models, and policies that enhance rider consistency, promote equity, and simplify cross-county travel.
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