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The Problem
Regional paratransit trip booking is manual, fragmented, and inefficient. Cross-jurisdictional trips require time-consuming coordination and can result in inefficient wait times for the rider.
The Solution
Develop a regional trip booking platform that digitizes and automates trip intake, client validation, and scheduling, reporting, and messaging across several agencies.
The Outcome
Streamlined, scalable regional paratransit trip coordination platform. Improved agency coordination, traveler experience, and a foundation for future multi-agency expansion.
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